Call Center Demo
Excel Tabs
2 fields × 32 records
| # | Tab NameS | Tab ItemS |
|---|---|---|
| 1 | Table Outline | Excel Tabs |
| 2 | Database Structure | Indexed Fields |
| 3 | Reports | Report Types |
| 4 | Reports | Reports |
| 5 | Reports | System Report |
| 6 | Reports | Yes/No |
| 7 | Line Capacity | Node Data |
| 8 | Calling Schedules | Calling Schedule 1 |
| 9 | Calling Schedules | Calling Schedule 2 |
| 10 | Calling Schedules | Calling Schedule 3 |
| 11 | Calling Schedules | Schedules Directory |
| 12 | Call Info | Call Classification |
| 13 | Call Info | Call Type |
| 14 | Call Info | Customer Type |
| 15 | Call Info | Materials Directory |
| 16 | Staffing Schedules | Call Center 1 Staffing |
| 17 | Staffing Schedules | Call Center 2 Staffing |
| 18 | Staffing Schedules | Call Center 3 Staffing |
| 19 | Staffing Schedules | Holiday Schedule |
| 20 | Staffing Schedules | Service Center 1 Staffing |
| 21 | Staffing Schedules | Service Center 2 Staffing |
| 22 | Staffing Schedules | Tech Support Center 1 Staffing |
| 23 | Staffing Schedules | Tech Support Center 2 Staffing |
| 24 | Service Rates | Absentee Rates |
| 25 | Service Rates | Employee Types |
| 26 | Service Rates | Service Rates - Call Type Dependent |
| 27 | Shifts | Central - 5 Day 1 Shift |
| 28 | Shifts | Eastern - 5 Day 1 Shift |
| 29 | Shifts | Pacific - 5 Day 1 Shift |
| 30 | Shifts | Rocky Mtn - 5 Day 1 Shift |
| 31 | Shifts | Days |
| 32 | Shifts | Shift Patterns Directory |